Privacy Policy

[Last updated September 2015]

This privacy policy sets out how Onyx Online Law handles your personal information. Onyx Online Law complies with Australian privacy legislation.

We collect, hold, use and disclose personal information for the purpose of providing you with legal services. If you subscribe to our newsletter, you may receive updates from us from time to time. We do not sell or give away access to the personal information you provide to us.

Law Firm Compliance

It is fundamental to the ethics of legal practice that the fact you are our client, any information you provide to us and all advice we provide to you remains confidential as between you and Onyx Online Law. Our advice to you remains protected by legal professional privilege unless you, or we, do something to waive or destroy that privilege. This means that we may each be excused from releasing your information in response to a warrant or subpoena.

If you provide us with written consent to release information, we may do so in accordance with your consent.

Staying Anonymous

You can browse this website anonymously. However, if you would like to take advantage of our services, you will need to identify yourself to us and at that point we will collect your personal information.

Collecting personal information

We may request records to independently identify you such as copies or records of official identification documents like passports, identity cards, driving licenses or similar. For an enterprise, we may request details of your Australian Business Number, copies of a current company extract or certificate of registration, or copies of trust deeds or other documents establishing your enterprise.

At all times we try to only collect the information we need for the particular service we are providing.

The main way we collect personal information about you is when you give it to us, for example:

  • when you contact us
  • when you submit information to our website
  • when you ask for access to information we hold about you

You agree that we may retain any of your personal information indefinitely, although we are not obliged to do so. For compliance purposes we will retain your information for at least five years. Please keep your contact details with us up to date.

Testimonials

If you provide us with a testimonial, you give us your consent for the use of your name, business and the year of service delivery to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.

Indirect collection

We use a customer relationship management system (Insightly.com) that automatically collects information from your publicly available profiles associated with the contact information that you provide to us. This can include your LinkedIn, Facebook, Twitter, Google + and other social media profiles. We will only use that information to help us to communicate with you.

We may also collect information about you from publicly available sources if we believe that information may assist us in providing the services you have requested. This can include information available via government registers such as ASIC.gov.au and ABR.gov.au.

Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Twitter, LinkedIn and Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.

Collecting sensitive information

We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history, however we do recognise that you may provide some of that information as part of seeking legal services. We will take steps to appropriately protect any sensitive information we do receive.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.

Security and overseas recipients

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our internal procedures may include:

  • risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information
  • background tracking and records of changes made to your personal information

Our website data is currently hosted by Hostgator data centres in Utah, United States of America. Our CRM data is currently hosted by Insightly data centres in Texas, United States of America.

Disclosure

The information that we collect about you is used only for the purpose of providing you with services. We do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities for the purpose of preparing responses to audits of our legal practice, to obtain legal, accounting or other advice, or for compliance with our obligations for practice.

We do not use data processing houses overseas. However, we may use technical assistance located in another country and the people providing that assistance may be able to access your personal information in the course of providing services to us. We require those providers to comply with our privacy obligations.

Accessing and correcting your personal information

You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.

Problems?

If you have any concerns about our use of your personal information, please write to contact us and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.

How to contact us

You can contact us via this website or:

  • email Principal(at)OnyxOnlineLaw.com
  • call 0423 462 207
  • post snail mail to PO Box 2124 | Redcliffe North | QLD 4020